Now showing items 1-4 of 4
Implementation of citizen's charter and improving municipal services in Nepal: myth or reality?
(The University of Bergen, 2010-06-01)
The citizen's charter, as one of the quality assurance strategies in the public sector put forward by New Public Management theorists, has been introduced in Nepal with the view of improving the quality of governmental ...
Complexity and Hybrid Public Administration—Theoretical and Empirical Challenges
This article provides a greater understanding of hybrid public administration. Different generations of public sector reforms have accentuated hybrid and complex features of public organizations, resulting in multiple-layer ...
Resistance to Control—Norwegian Ministries’ and Agencies’ Reactions to Performance Audit
Ministries are increasingly subject to control, primarily by State Audit Institutions’. This control is assumed to contribute to improvement. Based on survey data from 353 civil servants in Norway this article analyses the ...
Auditee Strategies - An Investigation of Auditees’ Reactions to the Norwegian State Audit Institution’s Performance Audits
(Taylor & Francis, 2014)
This article contributes to theory on accountability – how it is played out and responded to. It uses the Norwegian State Audit Institution (SAI) as an illustration. The responses of the audited entities to the SAI’s ...