Using statistics for quality management in the library
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In the light of the ever changing and developing technology in the libraries, library managers across the sector and all over the wor ld need to utilize all possible means of ensuring that the quality of services remains optimal. This paper shows some of the uses of different evaluation tools in an academic library. The paper will describe the practical use of surveys, larger and smaller , quest i onnaires, focus groups and stake holder meetings, all of which will yield different kinds of data. As part of quality management, the practical uses of this data will be explored.
Selected papers presented at the 2nd Qualitative and Quantitative Methods in Libraries. Proceedings of the International Conference on QQML 2010 p. 97-102, World Scientific Publishing, 2012.
CitationIn: Katsirikou, Anthi; Skiadas, Christos N [Eds.] New Trends in Qualitative and Quantitative Methods in Llibraries.
PublisherWorld Scientific Publishing
Copyright World Scientific Publishing. All rights reserved.