Browsing Bergen Open Research Archive by Author "Talwar, Shalini"
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The balancing act: How do moral norms and anticipated pride drive food waste/reduction behaviour?
Talwar, Shalini; Kaur, Puneet; Kumar, Sushant; Salo, Jari; Dhir, Amandeep (Journal article; Peer reviewed, 2022)Food waste is a serious problem that impacts the environment and sustainability by increasing greenhouse gas emissions from landfills. Food waste also represents a social challenge because it raises serious concerns about ... -
Barriers and paradoxical recommendation behaviour in online to offline (O2O) services. A convergent mixed-method study
Talwar, Shalini; Dhir, Amandeep; Scuotto, Veronica; Kaur, Puneet (Journal article; Peer reviewed, 2021)Mobile apps offering online to offline (O2O) services act as aggregators providing interface for delivery of required products and services at a preferred location. Despite offering multiple affordances, many O2O services ... -
A behavioural reasoning perspective on the consumption of local food. A study on REKO, a social media-based local food distribution system
Kumar, Sushant; Talwar, Shalini; Murphy, Mikko; Kaur, Puneet; Dhir, Amandeep (Journal article; Peer reviewed, 2021)Consumption of local food is increasing due to its convenience and multiple perceived benefits. However, the factors shaping consumer attitude towards local food and brand love for local food have received limited academic ... -
Consumers’ resistance to digital innovations: A systematic review and framework development
Talwar, Shalini; Talwar, Manish; Kaur, Puneet; Dhir, Amandeep (Journal article; Peer reviewed, 2020)Consumer resistance is one of the major causes of failure of any innovation. Despite rising academic interest, the non-adoption of digital innovation or consumer resistance has received less scholarly attention as compared ... -
Corporate social responsibility (CSR) and hospitality sector: Charting new frontiers for restaurant businesses
Kaur, Puneet; Talwar, Shalini; Madanaguli, Arun; Srivastava, Shalini; Dhir, Amandeep (Journal article; Peer reviewed, 2022)Corporate social responsibility (CSR) has become a key theme of discussion and focus in all debates regarding the need for business enterprises to function in a manner that is responsive and sensitive to the needs of their ... -
Dark consequences of social media-induced fear of missing out (FoMO): Social media stalking, comparisons, and fatigue
Tandon, Anushree; Dhir, Amandeep; Talwar, Shalini; Kaur, Puneet; Mäntymäki, Matti (Journal article; Peer reviewed, 2021)Research on the dark side of social media usage has explored the fear of missing out (FoMO), social media fatigue (fatigue), social media stalking (stalking), and online social comparison (social comparison) independently. ... -
The dark side of social media: Stalking, online self-disclosure and problematic sleep
Dhir, Amandeep; Talwar, Shalini; Kaur, Puneet; Budhiraja, Sunil; Islam, Najmul (Journal article; Peer reviewed, 2021)The proliferation of social media usage has led to the manifestation of certain negative behaviours that are now referred to as the ‘dark side’ of social media use. These behaviours are a matter of concern, as they are ... -
Digitalization and sustainability: virtual reality tourism in a post pandemic world
Talwar, Shalini; Kaur, Puneet; Nunkoo, Robin; Dhir, Amandeep (Journal article; Peer reviewed, 2022)The government-imposed COVID-19 pandemic control measures brought the tourism sector to a complete halt. However, virtual reality (VR) tourism offered people a way to escape the isolation. Media reports and research have ... -
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet; Talwar, Shalini; Islam, Nazrul; Salo, Jari; Dhir, Amandeep (Journal article; Peer reviewed, 2022)The literature offers valuable insights into various aspects of service recovery and service outcomes. However, the available findings are limited relative to the size of the ever-expanding service economy. In particular, ... -
Food waste and out-of-home-dining: antecedents and consequents of the decision to take away leftovers after dining at restaurants
Talwar, Shalini; Kaur, Puneet; Yadav, Rambalak; Sharma, Rajat; Dhir, Amandeep (Journal article; Peer reviewed, 2021)The rising trend of eating out has contributed noticeably to the increase in food waste generated by the hospitality sector. Therefore, it is essential to understand the drivers of food waste generation and the mitigation ... -
Food waste reduction and taking away leftovers: Interplay of food-ordering routine, planning routine, and motives
Talwar, Shalini; Kaur, Puneet; Okumus, Bendegul; Ahmed, Umair; Dhir, Amandeep (Journal article; Peer reviewed, 2021)The hospitality literature is quite deficient in insights on consumer behaviour towards food waste generation and its mitigation in out-of-home dining. The present study addresses this gap by undertaking a mixed-method ... -
Green apparel buying behaviour: A Stimulus–Organism– Behaviour–Consequence (SOBC) perspective on sustainability-oriented consumption in Japan
Dhir, Amandeep; Talwar, Shalini; Sadiq, Mohd; Sakashita, Mototaka; Kaur, Puneet (Journal article; Peer reviewed, 2021)The green apparel literature has previously examined the disparity between consumers' positive purchase intentions and their actual purchase behaviour. This dichotomous behaviour represents the critical ‘intention–behaviour ... -
Has financial attitude impacted the trading activity of retail investors during the COVID-19 pandemic?
Talwar, Manish; Talwar, Shalini; Kaur, Puneet; Tripathy, Naliniprava; Dhir, Amandeep (Journal article; Peer reviewed, 2021)Financial attitude influences the financial behavior of retail investors. Although the extant research has acknowledged and examined this relationship, the measures of financial attitude and behavior still vary widely and ... -
I love you, but you let me down! How hate and retaliation damage customer-brand relationship
Jabeen, Fauzia; Kaur, Puneet; Talwar, Shalini; Malodia, Suresh; Dhir, Amandeep (Journal article; Peer reviewed, 2022)The literature on the dark side of the customer-brand relationship is still evolving. Admittedly, scholars have given it noteworthy attention in the recent past, yet gaps persist related to the products and services, ... -
Over-ordering and food waste: The use of food delivery apps during a pandemic
Sharma, Rajat; Dhir, Amandeep; Talwar, Shalini; Kaur, Puneet (Journal article; Peer reviewed, 2021)There is a paucity of research on the role of food delivery apps (FDAs) in food waste generation. This gap needs to be addressed since FDAs represent a fast-growing segment of the hospitality sector, which is already ... -
Positive and negative word of mouth (WOM) are not necessarily opposites: A reappraisal using the dual factor theory
Talwar, Manish; Talwar, Shalini; Kaur, Puneet; Islam, A.K.M. Najmul; Dhir, Amandeep (Journal article; Peer reviewed, 2020)Prior research has not systematically investigated the enablers and inhibitors in conjunction to measure consumer behavior toward mobile wallets (m-wallets), focusing either on the adoption or the resistance perspective ... -
Purchasing natural personal care products in the era of fake news? The moderation effect of brand trust
Kumar, Sushant; Talwar, Shalini; Krishnan, Satish; Kaur, Puneet; Dhir, Amandeep (Journal article; Peer reviewed, 2021)Natural personal care products are gaining popularity due to their benefits in terms of health and well-being. However, consumers are wary of these products and are guided by the fake news circulating about them. Since ... -
Social media induced fear of missing out (FoMO) and phubbing: Behavioural, relational and psychological outcomes
Tandon, Anushree; Dhir, Amandeep; Talwar, Shalini; Kaur, Puneet; Mäntymäki, Matti (Journal article; Peer reviewed, 2022)The penetration of smartphones and the subsequent social media use in modern workplaces have drawn scholars’ attention towards studying their influence on employees. This is a nascent yet critical field of study because ... -
The value proposition of food delivery apps from the perspective of theory of consumption value
Kaur, Puneet; Dhir, Amandeep; Talwar, Shalini; Ghuman, Karminder (Journal article; Peer reviewed, 2021)Purpose The theory of consumption values (TCV) has successfully explained much consumer choice behavior, but few studies have investigated the values that drive food-delivery application (FDA) use. This study aims to ... -
What determines a positive attitude towards natural food products? An expectancy theory approach
Talwar, Shalini; Kaur, Puneet; Kumar, Sushant; Hossain, Mokter; Dhir, Amandeep (Journal article; Peer reviewed, 2021)Natural food products are becoming increasingly popular worldwide due to their health and environmental benefits. However, these products' increasing anecdotal popularity has not translated into their widespread adoption; ...