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dc.contributor.authorAakvik, Arild
dc.contributor.authorHansen, Frank
dc.contributor.authorTorsvik, Gaute
dc.date.accessioned2017-12-21T11:58:49Z
dc.date.available2017-12-21T11:58:49Z
dc.date.issued2017-06
dc.PublishedAakvik A, Hansen F, Torsvik G. Productivity dynamics, performance feedback and group incentives in a sales organization. Labour Economics. 2017;46:110-117eng
dc.identifier.issn0927-5371
dc.identifier.issn1879-1034
dc.identifier.urihttps://hdl.handle.net/1956/17077
dc.description.abstractThis paper investigates the effect of performance feedback on productivity in a company where workers operate in teams and receive a bonus that depends on both individual worker and team productivity. To address this issue, we employ weekly productivity and administrative data obtained from the customer service centre of an insurance company. We find evidence that performance feedback given each Monday morning about past team production and individual rank position within teams influences current individual productivity. The effect of rank position is strongest when bonuses depend on team performance. Overall, our findings suggest that team dynamics may alleviate the free-rider problem often associated with team bonuses, where it is essential that team leaders provide information about individual and team performance in previous periods.en_US
dc.language.isoengeng
dc.publisherElseviereng
dc.subjectProductivityeng
dc.subjectTeam-dynamicseng
dc.subjectPerformance feedbackeng
dc.subjectTeam incentiveseng
dc.subjectSales organizationseng
dc.titleProductivity dynamics, performance feedback and group incentives in a sales organizationeng
dc.typeJournal articleen_US
dc.date.updated2017-10-13T08:58:47Z
dc.description.versionsubmittedVersion
dc.rights.holderCopyright the authorsen_US
dc.identifier.doihttps://doi.org/10.1016/j.labeco.2016.12.003
dc.identifier.cristin1486336
dc.source.journalLabour Economics
dc.relation.projectNorges forskningsråd: 237011
dc.relation.projectNorges forskningsråd: 257598


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