Browsing Department of Psychosocial Science by Author "Islam, Nazrul"

Now showing items 1-3 of 3

The dark side of phubbing in the workplace: Investigating the role of intrinsic motivation and the use of enterprise social media (ESM) in a cross-cultural setting

Yousaf, Saira; Imran Rasheed, Muhammad; Kaur, Puneet; Islam, Nazrul; Dhir, Amandeep (Journal article; Peer reviewed, 2022)

Despite the increasing phenomena of supervisor phubbing (a counterproductive workplace behaviour of managers), very few studies have explored its outcomes in organisations. This study aims to bridge this gap by investigating ...
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps

Kaur, Puneet; Talwar, Shalini; Islam, Nazrul; Salo, Jari; Dhir, Amandeep (Journal article; Peer reviewed, 2022)

The literature offers valuable insights into various aspects of service recovery and service outcomes. However, the available findings are limited relative to the size of the ever-expanding service economy. In particular, ...
Social media users’ online subjective well-being and fatigue: A network heterogeneity perspective

Kaur, Puneet; Islam, Nazrul; Tandon, Anushree; Dhir, Amandeep (Journal article; Peer reviewed, 2021)

Scholars have drawn increasing attention to the implications of the dark side of social media for users’ online subjective well-being (OSWB). We develop a research framework based on the limited-capacity model to examine ...