• Green process innovation: Where we are and where we are going 

      Khan, Sher Jahan; Kaur, Puneet; Jabeen, Fauzia; Dhir, Amandeep (Journal article; Peer reviewed, 2021)
      Environmental pollution has worsened in the past few decades, and increasing pressure is being put on firms by different regulatory bodies, customer groups, NGOs and other media outlets to adopt green process innovations ...
    • I love you, but you let me down! How hate and retaliation damage customer-brand relationship 

      Jabeen, Fauzia; Kaur, Puneet; Talwar, Shalini; Malodia, Suresh; Dhir, Amandeep (Journal article; Peer reviewed, 2022)
      The literature on the dark side of the customer-brand relationship is still evolving. Admittedly, scholars have given it noteworthy attention in the recent past, yet gaps persist related to the products and services, ...