• Uforutsigbare relasjoner. Brukererfaringer, Nav-reformen og levd liv 

      Lundberg, Kjetil G. (Doctoral thesis, 2012-03-09)
      This Ph.D. dissertation is a study of the experiences users have with the Norwegianemployment and welfare administration in the context of a major reform process. TheNav reform is the largest reform in the recent history ...