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dc.contributor.authorMorken, Toneen_US
dc.contributor.authorJohansen, Ingrid H.en_US
dc.contributor.authorAlsaker, Kjerstien_US
dc.PublishedBMC Family Practice 2015, 16:51eng
dc.description.abstractBackground Prevention and management of workplace violence among health workers has been described in different health care settings. However, little is known about which phenomena the emergency primary health care (EPC) organization should attend to in their strategies for preventing and managing it. In the current study, we therefore explored how EPC personnel have dealt with threats and violence from visitors or patients, focusing on how organizational factors affected the incidents. Methods A focus group study was performed with a sample of 37 nurses and physicians aged 25–69 years. Eight focus group interviews were conducted, and the participants were invited to talk about their experiences of violence in EPC. Analysis was conducted by systematic text condensation, searching for themes describing the participants’ experiences. Results Four main themes emerged for anticipating or dealing with incidents of threats or violence within the system: (1) minimizing the risk of working alone, (2) being prepared, (3) resolving the mismatch between patient expectations and the service offered, and (4) supportive manager response. Conclusion Our study shows a potential for development of better organizational strategies for protecting EPC personnel who are at risk from workplace violence.en_US
dc.publisherBioMed Centraleng
dc.rightsAttribution CC BYeng
dc.subjectPrimary health careeng
dc.subjectEmergency careeng
dc.titleDealing with workplace violence in emergency primary health care: a focus group studyen_US
dc.typePeer reviewed
dc.typeJournal article
dc.rights.holderCopyright Morken et al.; licensee BioMed Central. 2015
dc.subject.nsiVDP::Medisinske fag: 700::Helsefag: 800::Yrkesmedisin: 809
dc.subject.nsiVDP::Midical sciences: 700::Health sciences: 800::Occupational health: 809
dc.subject.nsiVDP::Medisinske Fag: 700en_US

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