Browsing Department of Government by Author "Razzaque, Farhana"

Now showing items 1-1 of 1

Making citizen's charter effective in public organizations of Bangladesh: Rhetoric or reality? A study of department of immigration and passports

Razzaque, Farhana (Master thesis, 2011-06-20)

Citizen's Charter (CC), as a means of improving public service delivery has become popular around the world since the 1990s. In order to change administrative rigidity and enhance responsiveness of public organizations to ...