• norsk
    • English
  • English 
    • norsk
    • English
  • Login
View Item 
  •   Home
  • Faculty of Social Sciences
  • Department of Information Science and Media Studies
  • Department of Information Science and Media Studies
  • View Item
  •   Home
  • Faculty of Social Sciences
  • Department of Information Science and Media Studies
  • Department of Information Science and Media Studies
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.

E-learning for Change in a Large Organization - Identifying Problems And Opportunities In The Implementation Of E-learning

Netteland, Grete
Doctoral thesis
Thumbnail
View/Open
Dr.Avh.Netteland.pdf (1.961Mb)
URI
http://hdl.handle.net/1956/2764
Date
2008-06-20
Metadata
Show full item record
Collections
  • Department of Information Science and Media Studies [603]
Abstract
Taking e-learning into use in the workplace, represents a major challenge for the adopterorganization. In practice, many e-learning implementations do not achieve the expectedoutcomes. While the mainstream literature on workplace e-learning mainly recommends astandardized implementation process, where the same type of implementation approach isused in all parts of the company, this study suggests that at least large, multilevel and complexorganizations need to adopt a differentiated implementation process that takes the variousorganizational units into account.This research focuses on how e-learning can be used as a tool for change. Based on a casestudy of a large-scale implementation of enterprise-wide e-learning in the largest Norwegiantelecommunications company, Telenor, the challenges arising in different work contextsduring the different parts of the implementation are explored. In Telenor, e-learning wasintroduced as a strategic tool to support a massive relocation of more than 6000 employees toa new headquarter, and, in the long run, to build a learning organization. A further aim was tomake learning more cost effective and more efficient.To analyze the unfolding implementation process, a socio-cultural perspective is used as anumbrella for the research. This perspective offers a framework for viewing the implementationas a situated and dynamic practice, mediated by physical and intellectual artefacts. Theanalysis is inspired by Activity Theory, another practice-based approach, which gives theopportunity to view the implementation activities as dynamic processes and non-isolated unitswithin a network of interacting activity systems. Selected aspects of this theory are applied asa conceptual framework in order to understand the problems encountered when implementinge-learning enterprise-wide as well as to enlighten the opportunities for development thatemerged in different parts of the company over a period of four years. In addition I draw onthe theory of development of work, grounded theory, theory of action, and theories ofinnovation and strategic staff development.The research identifies the long term factors that contributed to the sustainability of e-learningin different parts of the organization, and recommends that future e-learning implementationsfocus on: treating e-learning as a complex artefact; establishing specific roles in theimplementation process; and, challenges that emerge when e-learning is integrated with work.Most importantly, throughout the dissertation the importance of understanding context isstressed as the key issue for large-scale implementations in heterogeneous organizations. Bythis I contribute to the workplace e-learning literature.
Publisher
The University of Bergen

Contact Us | Send Feedback

Privacy policy
DSpace software copyright © 2002-2019  DuraSpace

Service from  Unit
 

 

Browse

ArchiveCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsDocument TypesJournalsThis CollectionBy Issue DateAuthorsTitlesSubjectsDocument TypesJournals

My Account

Login

Statistics

View Usage Statistics

Contact Us | Send Feedback

Privacy policy
DSpace software copyright © 2002-2019  DuraSpace

Service from  Unit