• norsk
    • English
  • English 
    • norsk
    • English
  • Login
View Item 
  •   Home
  • Faculty of Social Sciences
  • Department of Information Science and Media Studies
  • Department of Information Science and Media Studies
  • View Item
  •   Home
  • Faculty of Social Sciences
  • Department of Information Science and Media Studies
  • Department of Information Science and Media Studies
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.

Exploring design principles for self service technologies: The case of a ticket vending machine

Seim, Marius
Master thesis
Thumbnail
View/Open
121769872.pdf (3.416Mb)
URI
http://hdl.handle.net/1956/8522
Date
2014-05-30
Metadata
Show full item record
Collections
  • Department of Information Science and Media Studies [602]
Abstract
The principal goal of this thesis was to research self service technologies used in public spaces, and how they can be improved upon. The main research question posed for this thesis was: "How well do the existing design principles support the ongoing development of self-service systems and are they su?cient?". There were also two sub-questions posed to further explore the topic: "How can novel design principles be used to improve the usability of self-service technologies?" and "Which methods are optimal for researching self-service technologies?" In order to answer these questions a range of research methods were used. These methods included observations, focus groups, usability testing and a review of existing literature. For the purpose of having a clear focus a speci?c self-service technology was chosen, the Skyss ticketing system. A prototype version of the existing system was created and tested with users, leading to a novel design principle that was named integration. A second iteration was also created to demonstrate the concept of the novel principle. The conclusion of the research was that a novel design principle can potentially enhance SST. However, there is still much room for improvement in the domain of self-service technology, and more research into design principles and methods is a feasible way of doing so.
Publisher
The University of Bergen
Copyright
Copyright the author. All rights reserved

Contact Us | Send Feedback

Privacy policy
DSpace software copyright © 2002-2019  DuraSpace

Service from  Unit
 

 

Browse

ArchiveCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsDocument TypesJournalsThis CollectionBy Issue DateAuthorsTitlesSubjectsDocument TypesJournals

My Account

Login

Statistics

View Usage Statistics

Contact Us | Send Feedback

Privacy policy
DSpace software copyright © 2002-2019  DuraSpace

Service from  Unit