Browsing Department of Psychosocial Science by Journals "Journal of Business Research"
Now showing items 1-9 of 9
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Barriers and paradoxical recommendation behaviour in online to offline (O2O) services. A convergent mixed-method study
(Journal article; Peer reviewed, 2021)Mobile apps offering online to offline (O2O) services act as aggregators providing interface for delivery of required products and services at a preferred location. Despite offering multiple affordances, many O2O services ... -
Corporate social responsibility (CSR) and hospitality sector: Charting new frontiers for restaurant businesses
(Journal article; Peer reviewed, 2022)Corporate social responsibility (CSR) has become a key theme of discussion and focus in all debates regarding the need for business enterprises to function in a manner that is responsive and sensitive to the needs of their ... -
The dark side of phubbing in the workplace: Investigating the role of intrinsic motivation and the use of enterprise social media (ESM) in a cross-cultural setting
(Journal article; Peer reviewed, 2022)Despite the increasing phenomena of supervisor phubbing (a counterproductive workplace behaviour of managers), very few studies have explored its outcomes in organisations. This study aims to bridge this gap by investigating ... -
Digital transformation of healthcare sector. What is impeding adoption and continued usage of technology-driven innovations by end-users?
(Journal article; Peer reviewed, 2022)The digital transformation of businesses is no longer debatable, and the effects are visible in all sectors. What is arguable, however, is why the transformation has not been seamless—particularly given the multiple benefits ... -
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
(Journal article; Peer reviewed, 2022)The literature offers valuable insights into various aspects of service recovery and service outcomes. However, the available findings are limited relative to the size of the ever-expanding service economy. In particular, ... -
Resistance of multiple stakeholders to e-health innovations: Integration of fundamental insights and guiding research paths
(Journal article; Peer reviewed, 2023)Consumer/user resistance is considered a key factor responsible for the failure of digital innovations. Yet, existing scholarship has not given it due attention while examining user responses to e-health innovations. The ... -
Supply chain collaboration and sustainable development goals (SDGs). Teamwork makes achieving SDGs dream work
(Journal article; Peer reviewed, 2022)The global push towards sustainable development has led to an upsurge in academic literature at the juncture of supply chain collaboration (SCC) and sustainability. The present paper aims to map this growing literature to ... -
Virtual reality tourism to satisfy wanderlust without wandering: An unconventional innovation to promote sustainability
(Journal article; Peer reviewed, 2022)The tourism sector has always been a target of criticism due to the adverse environmental effects of travel and activities at tourist destinations. It is thus imperative for researchers and managers to seek tourism solutions ... -
Why do people avoid and postpone the use of voice assistants for transactional purposes? A perspective from decision avoidance theory
(Journal article; Peer reviewed, 2022)Consumers increasingly adopt artificial intelligence (AI) enabled voice assistants (VAs) for transactional and non-transactional uses due to these devices’ inherent affordances, such as their ease of use and convenience. ...