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Technology-enhanced activity spaces in the hotel Industry: An ethnographic study of intrinsic practice transformation and system implementation in Norway and Brazil

Bergen Open Research Archive

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dc.contributor.author Cabeza, Rafael Hegre
dc.date.accessioned 2012-10-03T16:30:13Z
dc.date.available 2012-10-03T16:30:13Z
dc.date.issued 2012-05-30
dc.date.submitted 2012-05-30 en
dc.identifier.uri http://hdl.handle.net/1956/6094
dc.description.abstract Computer technologies now surround us at a daily basis, not only in work-related matters, but also other areas of our daily lives. The tools that we employ constitute to advanced interactive habitats, and one needs to study how users employ these resources in their everyday settings. Changing conditions with the introduction of new artifacts and practices constantly inflicts people, and this ethnopgraphic research aims to contribute to how this aspect might affect the day-to-day activities at two hotels located in Norway and Brazil respectively. It wil analyse empirical evidence obtained in an ethnographic study on how various actors take advantage of technologies in different activity spaces across durations of time. A system implementation process is evaluated by looking at its impact and on how employees employ solutions to problems that might arise. The study also wishes to investigate the value of intrinsic practice transformation by providing users with tools and elaborate upon their practices in order to transform and hopefully improve their work-related activities. One is related to converting a paper-based cleaning staff roster into a Google Doc, while the other explains the switch from a traditional fax machine to email as a technology for handling all types of communication with various suppliers. Ranges of factors are discussed that are affected due to these innovations being accomplished by the users themselves, such as how they impact the interactive ecologies. Finally, it will show how cultural differences may affect various criteria at the hotels, such as their willingness to address problems and the use of technology contra man labour. eng
dc.format.extent 19044899 bytes en
dc.format.mimetype application/pdf en
dc.language.iso eng eng
dc.publisher The University of Bergen eng
dc.rights Copyright the author. All rights reserved eng
dc.title Technology-enhanced activity spaces in the hotel Industry: An ethnographic study of intrinsic practice transformation and system implementation in Norway and Brazil eng
dc.type Master thesis eng
dc.type.degree Master en
dc.type.course INFO390 eng
dc.subject.archivecode Mastergrad en
dc.subject.nus 735115 en
dc.type.program MASV-INFO eng


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