Browsing Department of Psychosocial Science by Author "Barman, Sunniva"
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Emosjonsregulering i relasjonen mellom leder og underordnet: en kvalitativ studie
Barman, Sunniva; Ekerholt, Katrine (Master thesis, 2004)Emotion work is defined as the process of regulating both feelings and expressions for organizational goals. The majority of the studies on emotion work have been conducted in the context of employee-customer relationships. ...