Browsing Department of Psychosocial Science by Author "Pap, Zselyke"
Now showing items 1-2 of 2
-
A multilevel model of job insecurity and engagement
Pap, Zselyke; Vîrgă, Delia; Maricuțoiu, Laurentiu; Notelaers, Guy (Journal article; Peer reviewed, 2020)Purpose The purpose of this current study was to investigate the moderating effect of autonomy (individual-level job resource) and social supportive climate (group-level job resource) on the negative relationship between ... -
Perceptions of Customer Incivility, Job Satisfaction, Supervisor Support, and Participative Climate: A Multi-Level Approach
Pap, Zselyke; Vîrgă, Delia; Notelaers, Guy Louis Alice (Journal article; Peer reviewed, 2021)Perceived customer incivility can be a significant day-to-day demand that affects frontline service employees’ job satisfaction. The current research focuses on job resources on multiple levels that serve as buffers in the ...